Last Updated: August 2026

At The Handbag Den, we want you to have a clear understanding of our return process before placing an order. This policy explains when returns are accepted and the responsibilities of both The Handbag Den and our customers.

By placing an order on our website, you agree to the terms outlined in this policy. This policy applies in addition to, and does not affect, your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Return Eligibility

We accept returns within 30 days of the delivery date, for both defective and non-defective products.

To be eligible, the item must be returned in its original condition, with all parts and accessories included where applicable. Items showing signs of misuse, intentional damage, or alteration after delivery may not qualify for a return.

Items purchased at a reduced or sale price are final sale and are not eligible for return, unless the item is faulty, damaged, or was sent to you incorrectly.

How to Start a Return

Please contact us at support@thehandbagden.shop before sending anything back. When you reach out, include:

• Your order number
• Your full name
• A brief description of the reason for the return
• Clear photographs, if the item is damaged, defective, or incorrect

Our support team will review your request and provide return instructions if it is eligible. Please do not send an item back without receiving these instructions first.

Returning Your Item

Returns can only be made by mail, using a shipping method of your choice. We are not able to accept returns dropped off in person or through any other channel.

We recommend using a tracked shipping service, since you are responsible for the safe return of your item until it reaches our designated return address. The Handbag Den is not responsible for items lost or damaged in transit during the return.

Return Shipping Costs

Regardless of the reason for your return, including damaged, defective, or incorrect items, return shipping costs are the customer’s responsibility. We do not provide prepaid return labels.

Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible with photos of the product, the packaging, and the shipping label where applicable. Once reviewed and approved, we will provide return instructions.

Non-Defective Returns

If you wish to return an item for reasons other than damage, defects, or a shipping error, you may do so within the 30 day window, provided the item is in its original condition.

Exchange Policy

At this time, we do not offer product exchanges. If you no longer wish to keep an eligible item, you may request a return under this policy.

Restocking Fee

We do not charge a restocking fee.

Inspection of Returned Items

Once your return is received, we inspect it to confirm it meets the conditions outlined in this policy. If we need more information, our support team will contact you.

Non-Returnable Situations

Returns may not be accepted if the request is made after the 30 day period, the item has been intentionally damaged or misused after delivery, the item is missing significant original parts, the item was purchased at a sale or discounted price, or the return is sent without prior authorisation from our support team.

What Happens After We Receive Your Return

Once inspected and approved, refunds are processed according to our Refund Policy.

Questions About a Return

Business Name: The Handbag Den
Business Email: support@thehandbagden.shop
Business Phone: +44 7400 583864
Business Address: 101 Park View, Whitley Bay NE26 3RJ, United Kingdom
Customer Support Hours: Tuesday to Saturday, 10:00 AM to 4:00 PM
Time Zone: GMT+00:00 (Greenwich Mean Time)
Live Chat: Available 24/7

Reach out anytime through our Contact Us page.