Last Updated: August 2026

This page explains how orders from The Handbag Den are processed and delivered, including timing, cost, and what to do if something needs attention along the way.

Where We Deliver

We currently deliver within the United Kingdom only. International shipping is something we may introduce in the future, and if we do, this policy will be updated to reflect that.

Not sure if we cover your area? Reach out through our Contact Us page before ordering.

Shipping Cost

We charge a single flat rate on every order.

£21.63, shown clearly at checkout before you pay.

Order Cut Off

Orders placed before 1:00 PM UK time on a working day usually begin processing that same day. Orders placed later, or on a day we are closed, move to our next working day.

Processing Time

Once payment is confirmed, we typically need 1 to 2 working days to check, package, and prepare your bag for dispatch.

Delivery Timeframe

After dispatch, most orders arrive within 3 to 5 working days.

Combining processing and delivery, most customers receive their order within 4 to 7 working days of placing it. These figures are estimates rather than guarantees.

Working Days

Our shipping operations run Tuesday to Saturday. Orders are not processed or dispatched on Sundays, Mondays, or public holidays.

Delivery Partner

Your order is delivered by a courier suited to your location. The exact provider may vary between orders, depending on what offers the most reliable service for your delivery address.

Tracking

If tracking is available for your order, details are sent by email once it has dispatched. Allow a short window for tracking to become active. You can also check progress through our Track Your Order page.

Changing or Cancelling an Order

Contact us as soon as possible if you need to change or cancel your order. This is only possible before your order enters fulfillment. For anything after delivery, see our Return Policy and Refund Policy.

Delivery Address

Please make sure your delivery address is complete and accurate at checkout. If a parcel is returned to us due to an incorrect address, an extra fee may apply to resend it.

Delayed Deliveries

Delivery estimates are not guarantees. Weather, courier disruptions, or high order volumes can occasionally push delivery past our usual timeframe. If your order is running late, allow a short additional window before contacting us.

Lost Parcels

If your order seems lost in transit, let us know and we will look into it with the courier, following up with a resolution once that is complete.

Arrived Damaged

Contact us within a reasonable time of delivery with photos of the item, the packaging, and the shipping label where possible.

Contact Us

Business Name: The Handbag Den
Business Email: support@thehandbagden.shop
Business Phone: +44 7400 583864
Business Address: 101 Park View, Whitley Bay NE26 3RJ, United Kingdom
Customer Support Hours: Tuesday to Saturday, 10:00 AM to 4:00 PM
Time Zone: GMT+00:00 (Greenwich Mean Time)
Live Chat: Available 24/7

Reach us anytime through our Contact Us page.